You have the right to make a complaint about the service you received.

The best way to do this is either verbally or in writing directly to me, Carine Henry.  You may expect a response with 48 hours of your complaint being received. My usual working hours are 9am-6pm Monday to Thursday.

Making a complaint directly and at the earliest opportunity is the best way to help resolve matters about the service you received, quickly and effectively. This may be helpful for any misunderstandings, unmet expectations or grievances you feel able to discuss openly. You are most welcome to contact me to discuss any matters that leave you feeling less than absolutely happy about the service you have received.

Professional misconduct is a serious grievance, and may include issues relating to Child Safeguarding, gross errors of professional judgement or conduct, and be may taken to my registered regulator, the  Health Care Professions Council. It is their duty to follow a process of investigation, which may take up to a year to resolve. I work solely with children and young people, and receive regular training on Level 3 Child Safeguarding, something which is my highest priority.